Политика возврата средств
Return and Refund Policy
MY-DODO provides customized digital services, including Shopify store development, store optimization, store management, search engine optimization, marketing services, content services, audits, consultations, and related professional services. Because these services involve reserved time, customized work, and digital deliverables, they cannot generally be returned in the same manner as physical products.
Consultations
Any consultation described as free is provided without charge.
For paid consultations, you may reschedule by contacting us at least 24 hours before the scheduled appointment. A consultation canceled with less than 24 hours’ notice, or missed without notice, may be non-refundable.
Project Deposits
Unless a proposal or service agreement states otherwise:
- A deposit reserves project time and allows work to begin.
- A deposit is refundable if the project is canceled before work begins.
- Once work begins, the deposit becomes non-refundable to the extent necessary to cover work completed, time reserved, expenses incurred, and third-party commitments.
- If the amount paid exceeds the value of completed work and non-refundable expenses, the remaining balance will be refunded.
Completed Services and Digital Deliverables
Fees for work already performed are non-refundable. This includes discovery, strategy, research, audits, design, development, setup, product or content entry, search engine optimization, marketing work, consultations, and other completed services.
If a deliverable does not materially match the written scope agreed upon, please notify us within seven calendar days after delivery. We will review the concern and, when appropriate, correct the work so that it conforms to the agreed scope.
Revision requests, new features, or preferences outside the agreed scope may require an additional fee.
Monthly and Recurring Services
You may request cancellation of a monthly or recurring service by emailing hello@my-dodo.com.
Cancellation stops future renewals but does not ordinarily generate a refund for the current billing period. Services remain available through the end of the paid period unless otherwise agreed.
If you enrolled online in an automatically renewing service, we will provide an online cancellation method as required by applicable law. Any renewal terms, billing frequency, cancellation method, and applicable reminder notices will be presented as part of the applicable offer or service agreement.
Third-Party Costs
Domain registrations, Shopify plans, themes, applications, advertising spend, stock assets, platform charges, transaction fees, licenses, and other third-party purchases are governed by the third party’s policies and are non-refundable by MY-DODO.
Project Delays and Client Responsibilities
Refunds will not be issued for delays caused by missing content, credentials, approvals, feedback, payments, or other materials that the client is responsible for providing.
If a project remains inactive because the client has not responded for 30 days, MY-DODO may pause or close the project. Restarting the project may be subject to availability and an additional fee.
Chargebacks
Please contact us before initiating a payment dispute so we have an opportunity to address your concern. Filing a chargeback does not remove responsibility for properly delivered services or completed work.
Requesting a Refund
Send requests to hello@my-dodo.com and include:
- Your name and business name
- The service purchased
- The order, invoice, or project number
- The reason for the request
Approved refunds are returned to the original payment method. Processing times depend on the payment provider and financial institution.
This policy does not limit any non-waivable consumer rights provided by applicable law.